COVID-19 Update. See more
To our valued customers,
We would like to reach out to you directly and share with you the steps we are taking in light of the current Coronavirus (COVID-19) to ensure the well-being of the My Name Necklace community.

The health and safety of our customers and employees is paramount to everything we do. As such, all of our offices and factories are being cleaned and disinfected on a regular basis. All employees are adhering to CDC recommended handwashing and hygienic practices. We are closely monitoring this developing situation and making adjustments as necessary to ensure a sterile and safe work environment.

As your trusted partner in personalised jewellery, we are committed to delivering the My Name Necklace experience you know and love in a healthy environment that promotes and protects the well-being of all. To ensure YOUR safety, every single piece of jewellery is thoroughly cleaned before shipment. We also offer delivery options that do not require face-to-face interactions, with the courier leaving your package outside your door.

Due to extra safety precautions around COVID-19, please take in consideration that delivery times may be a bit longer than normal. We do appreciate your patience with us during this time.

We are committed to ensuring an easy and safe experience for you. Our online site remains open for business and we are continuing to operate as usual with all necessary precautions. Feel free to contact our Customer Care Team with any questions or concerns.

Take care of yourself and your loved ones,
The My Name Necklace Team
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Payments & Promo Information
My promotional code doesn't work

 If you have trouble redeeming your coupon, you may have entered the wrong coupon code or your code may have expired. Please make sure you write the promotional code in the exact way it was provided, without any spaces.

If your promotional code still isn’t working please contact our Customer Care Team to resolve the issue.

Can I use more than one My Name Necklace coupon code?

Only one promotional coupon code, voucher, or free gift can be used per purchase.

Why do I see a double charge on my billing statement?

If this occurs, please check your email account to see if you received two Order Confirmations with two Order ID Numbers. In our experience, customers sometimes place two orders by mistake.
We’ll gladly issue a refund for one order if this is the case. Please send an email to our Customer Care Team with a screenshot of your bank statement so that we can sort this out for you.

If you see the words PENDING or PROCESSING on your bank statement, please allow up two business days for this charge to be cleared.

I have a PayPal account but I cannot complete the payment

If you are unable to complete your payment using PayPal, please contact us with your order details. We’ll gladly send you an email with a PayPal Payment Request to complete your payment and process your order.

How do I use a My Name Necklace coupon?

Subscribers to our email list and other loyal customers who follow us on social media often receive discount coupons. To redeem your coupon, just click on ‘promotional code’ beneath your item information in the shopping cart.

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Type your code in the drop down box, then click APPLY to subtract your discount from your subtotal.

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Please note that you can only use one code a time.

I received a ‘Payment Didn’t Go Through’ message, what should I do?

If you receive a message that your payment didn’t go through, please check your billing and personal information to confirm that the credit card number you entered is correct.

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If all details are correct, please try paying via PayPal. Don't worry, you don't have to be a registered member of PayPal to use their services.

You can also use a different credit card or simply try processing the payment again a few hours after your initial attempt.

How do I find my purchase on my billing statement

Once your order has been confirmed and approved you will be able to see the charge on your billing statement.

You can find us next to the purchase amount under the name "Jewelry Website / MyNameNecklace".

Events and Promotions

Throughout the year, we celebrate national holidays and events with special offers and sitewide sales, including Mother's Day, Valentine's Day, Halloween, and last but certainly not least...Christmas! We’re happy to join in your family celebrations and want to ensure that your gifting experience goes smoothly. For this reason, it's important to confirm the correct shipping method to ensure your purchase arrives on time when buying during a special national or holiday event.

We also regularly reward our loyal newsletter subscribers, as well as Facebook and Instagram followers, with special perks alongside onsite promotional events. Loyalty promotions can usually be claimed using a coupon code.



* All prices are listed in AUD
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