Customer Service and Help Centre

Product & General InformationFind Answers

Product & General Information

How To Take Care Of My Jewellery?

What Are My Delivery Options?

Is It Possible To Change The Order Of The Engravings For The 3D Bar Necklace?

How To Place An Order?

View all

DeliveryFind Answers

Delivery

Why Didn't I Get An Order Confirmation?

Where Is My Order?

I Can't Find My Order ID Number

How Do I Track My Order?

View all

Change Order DetailsFind Answers

Change Order Details

How Can I Change My Shipping Address?

How Can I Change An Order After Placing It?

How Do I Change My Inscription?

I Forgot To Use My Coupon

View all

Item ReceivedFind Answers

Item Received

My Jewellery Is Damaged, What Should I Do?

My Chain Broke, What Should I Do?

Returns & Cancellations

My Chain Size That I Received Is Incorrect, What Should I Do?

View all

Payment & Promo InformationFind Answers

Payment & Promo Information

My Promotional Code Doesn't Work

Can I Use More Than One Coupon Code?

Why Do I See A Double Charge on My Billing Statement?

View all

Most popular questions

Why Didn't I Get An Order Confirmation?

Where Is My Order?

Returns & Cancellations

My Chain Broke, What Should I Do?

How Can I Change My Shipping Address?

What Are My Delivery Options?

I Have A Special Request For My Necklace

"Beautiful products that look even better in real life, excellent customer service!!"

Koula Z

"Just received the 3D Bar necklace for my daughter. It's beautiful. The customer care was wonderful. Thank you all. I know my daughter will love it."

Eliana R

Most popular questions

Necklaces

Rings

Bracelets