COVID-19 Update. See more
To our valued customers,
We would like to reach out to you directly and share with you the steps we are taking in light of the current Coronavirus (COVID-19) to ensure the well-being of the My Name Necklace community.

The health and safety of our customers and employees is paramount to everything we do. As such, all of our offices and factories are being cleaned and disinfected on a regular basis. All employees are adhering to CDC recommended handwashing and hygienic practices. We are closely monitoring this developing situation and making adjustments as necessary to ensure a sterile and safe work environment.

As your trusted partner in personalised jewellery, we are committed to delivering the My Name Necklace experience you know and love in a healthy environment that promotes and protects the well-being of all. To ensure YOUR safety, every single piece of jewellery is thoroughly cleaned before shipment. We also offer delivery options that do not require face-to-face interactions, with the courier leaving your package outside your door.

Due to extra safety precautions around COVID-19, please take in consideration that delivery times may be a bit longer than normal. We do appreciate your patience with us during this time.

We are committed to ensuring an easy and safe experience for you. Our online site remains open for business and we are continuing to operate as usual with all necessary precautions. Feel free to contact our Customer Care Team with any questions or concerns.

Take care of yourself and your loved ones,
The My Name Necklace Team
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WE PROMISE SECURE SHOPPING

Free Shipping Service DELIVERY POLICY

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This is our standard delivery for all orders.
We offer Express Delivery for a minor extra charge.

Here you can find the full delivery conditions.

Premium Customer Care RETURN SERVICE
Our Premium Customer Care is unique
amongst retailers in offering returns and exchanges even on our line of high Quality Personalised Jewellery.
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You may return new, unused items within 100 days. Refunds will not include shipping charges. Due to the fact that our items are personalised and custom made we will deduct a 30% restocking fee on returned items.

Please contact us for our return information.

SECURE PAYMENT
Make your Payment
with Complete Confidence!

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Our payment system has 2048 bit encryption and secure servers.
We accept all major credit cards and payments made through PayPal.
Your credit card information is not processed through or stored on our servers, and no information is ever released to a third party.

Warranty WARRANTY
In the unlikely event that you receive a damaged or incorrect product or if your product is damaged due to normal wear and tear, we have a Guaranteed Manufacturer’s Warranty.
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In the unlikely event that you receive a damaged or incorrect product or if your product is damaged due to normal wear and tear, we will happily fix or exchange the item free of charge, or send you a full refund upon receipt of the returned package.
Please notify us immediately by E-Mail.

All our products automatically include a 6 Months Limited Warranty, with option to purchase an Extended Warranty of up to a year for selected products.

Warranty Information for Gold Jewellery

Privacy TERMS AND CONDITIONS
Respecting your Privacy is of utmost importance to us.
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We do not sell, transfer, rent or trade your information to any third party.

By purchasing from MyNameNecklace, you agree to the following full terms and conditions.

Review ABOUT US
We are dedicated to providing the finest Quality products at the best prices accompanied with Excellent customer Support.We are committed to providing you with first-class service in a secure online environment.
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First time customer with MyNameNecklace?
Check out testimonials from our customers, and see why we are your go-to site for Personalised Jewellery!



* All prices are listed in AUD
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