In this together: We are open for business as usual. See more
To our valued customers,
We would like to reach out to you directly and share with you the steps we are taking in light of the current Coronavirus (COVID-19) to ensure the well-being of the My Name Necklace community.

The health and safety of our customers and employees is paramount to everything we do. As such, all of our offices and factories are being cleaned and disinfected on a regular basis. All employees are adhering to CDC recommended handwashing and hygienic practices. We are closely monitoring this developing situation and making adjustments as necessary to ensure a sterile and safe work environment.

As your trusted partner in personalised jewellery, we are committed to delivering the My Name Necklace experience you know and love in a healthy environment that promotes and protects the well-being of all. To ensure YOUR safety, every single piece of jewellery is thoroughly cleaned before shipment. We also offer delivery options that do not require face-to-face interactions, with the courier leaving your package outside your door.

We are committed to ensuring an easy and safe experience for you. Our online site remains open for business and we are continuing to operate as usual with all necessary precautions. Feel free to contact our Customer Care Team with any questions or concerns.

Take care of yourself and your loved ones,
The My Name Necklace Team
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Delivery Information

Shipping Methods

Your order will be shipped to the specified address according to the shipping method selected during checkout:

Method
Estimated Delivery
Express Delivery
Get it by 21/04/2020
Urgent Delivery
Get it by 14/04/2020

Even if you live outside of the country, don’t fret! We also provide free international delivery to many countries. Click here for a full list of countries we ship to.

PLEASE NOTE:
All our packages are fully insured and the estimated delivery mentioned above for delivery include production time.
Express shipments require a customer signature upon delivery.

Each customer is responsible for any customs charges that may be applied to international shipments. MyNameNecklace has no control over these charges and is not responsible for any actions taken by customs or delivery services.

Address Information

Please note that it is the customer's responsibility to provide us with a correct and complete delivery address.
If your delivery address is different from your billing address, please specify this during checkout.

Shipping Notification

When your order ships, you will receive a Shipping Notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order online by logging into the track my order page with your Order ID and Email.

Estimated Delivery

The estimated delivery date is based on the selected delivery method.Delivery dates are based on business days and they do not include weekends and holidays.
Please note that special orders may have a longer processing and manufacturing time frame.

PLEASE NOTE:
If your order has not arrived within the estimated delivery time, or you have additional questions regarding delivery, please contact our Customer Care Representatives.


* All prices are listed in AUD
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