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Return Policy

Here at MyNameNecklace, we strive to make every piece of personalised jewellery as precious and beautiful as the moment it commemorates. But if you feel that your item arrived damaged or has an error, please let us know immediately. We want to hear from you and will do everything possible to rectify this situation. To get in touch with us concerning a return or cancellation, please email us here

Return Policy

New, unworn items can be returned to MyNameNecklace within 100 days of delivery. Please note that because all our personalised items are one-of-a-kind,those returns will incur a 30% restocking fee.

Cancellation Policy

Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item. To cancel your order, please contact our Customer Care Representatives.
Cancellations will be processed on the day we receive your cancellation request. Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.

MyNameNecklace reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Care Representatives.

What Our Customers Have to Say

  • review10
    Christine, Orange, Australia
    "Great elegant product, absolutely adore it!"
  • review11
    Amy, Sydney, Australia
    "My husband loves it!!"
  • review12
    Karen, Brisbane, Australia
    "I loved it so much i will be ordering a couple more"
  • review2
    Elizabeth, Laidley, Australia
    "Perfect! Absolutely perfect!"
  • review3
    Mila, Torquay, Australia
    "Beautiful necklace. Exactly what my daughter wanted. Very pleased"
  • review4
    Debra, Melbourne, Australia
    "Love my necklace. The chain sparkles in the light and the tags are wonderful. Had lots of compliments and inquiries to where l purchased it."
  • review5
    Melynda, Sydney, Australia
    "This necklace is stylish and fun at the same time. I've had complimentary comments made when I've worn this necklace. I really love it."
  • review6
    Tina, Adelaide Park, Australia
    "Love my rings, waiting on my husband to order the 3rd ring of the set now that baby #3 has just been born!"
  • review8
    Jillian, Hamersley, Australia
    "Bought the bracelet as a present for my partner from our girls. He is extremely picky when it comes to everything. He absolutely loved it!!!"
  • review9
    Tanisha, Melton South, Australia
    "Very good necklace, everything i thought it would be."
  • review10
    Christine, Orange, Australia
    "Great elegant product, absolutely adore it!"
  • review11
    Amy, Sydney, Australia
    "My husband loves it!!"
  • review12
    Karen, Brisbane, Australia
    "I loved it so much i will be ordering a couple more"
  • review2
    Elizabeth, Laidley, Australia
    "Perfect! Absolutely perfect!"
  • review3
    Mila, Torquay, Australia
    "Beautiful necklace. Exactly what my daughter wanted. Very pleased"
  • review4
    Debra, Melbourne, Australia
    "Love my necklace. The chain sparkles in the light and the tags are wonderful. Had lots of compliments and inquiries to where l purchased it."
  • review5
    Melynda, Sydney, Australia
    "This necklace is stylish and fun at the same time. I've had complimentary comments made when I've worn this necklace. I really love it."
  • review6
    Tina, Adelaide Park, Australia
    "Love my rings, waiting on my husband to order the 3rd ring of the set now that baby #3 has just been born!"
  • review8
    Jillian, Hamersley, Australia
    "Bought the bracelet as a present for my partner from our girls. He is extremely picky when it comes to everything. He absolutely loved it!!!"
  • review9
    Tanisha, Melton South, Australia
    "Very good necklace, everything i thought it would be."
  • review10
    Christine, Orange, Australia
    "Great elegant product, absolutely adore it!"
  • review11
    Amy, Sydney, Australia
    "My husband loves it!!"
  • review12
    Karen, Brisbane, Australia
    "I loved it so much i will be ordering a couple more"
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